{"id":18017,"date":"2026-10-24T19:06:31","date_gmt":"2026-10-24T17:06:31","guid":{"rendered":"https:\/\/alternego.com\/?page_id=18017"},"modified":"2026-10-24T20:47:52","modified_gmt":"2026-10-24T18:47:52","slug":"stakeholder-dialogue-crisis","status":"publish","type":"page","link":"https:\/\/alternego.com\/en\/our-talks\/stakeholder-dialogue-crisis\/","title":{"rendered":"Stakeholder Dialogue in a Crisis"},"content":{"rendered":"\n<style>\n.conf-detail{--navy:#202955;--family:#ffd42a;--hero-text:#111111;--ink:#0d0d0d;font-family:Univers,Arial,sans-serif;color:var(--ink);line-height:1.6}\n.conf-detail__hero{display:grid;grid-template-columns:minmax(0,1.15fr) minmax(260px,.85fr);gap:56px;align-items:center;background:var(--family)!important;color:var(--hero-text)!important;padding:clamp(70px,9vw,130px) max(24px,calc((100vw - 1180px)\/2))!important}\n.conf-detail__hero-copy{max-width:760px}.conf-detail__back{display:inline-block;color:var(--hero-text)!important;text-decoration:none!important;font-size:15px;font-weight:700;letter-spacing:.08em;text-transform:uppercase}\n.conf-detail__hero h1{max-width:920px;margin:0;font-family:Univers,Arial,sans-serif;font-size:clamp(42px,6vw,78px);font-weight:700;line-height:1.02;text-transform:uppercase;color:var(--hero-text)!important}\n.conf-detail__hero-summary{max-width:760px;margin:28px 0 0;font-size:clamp(20px,2.2vw,28px);line-height:1.55;color:var(--hero-text)!important}\n.conf-detail__hero-media{width:100%;max-width:390px;margin:0 auto}.conf-detail__hero-media img{display:block;width:100%!important;height:auto!important;max-height:650px;object-fit:contain;border:0}\n.conf-detail__body{max-width:1180px;margin:0 auto;padding:70px 24px}.conf-detail__grid{display:grid;grid-template-columns:1.2fr .8fr;gap:60px}\n.conf-detail__pitch-label{margin:0 0 12px!important;color:var(--family)!important;font-size:clamp(26px,3vw,36px)!important;font-weight:700!important;line-height:1.12!important;text-transform:uppercase}\n.conf-detail__body p{font-size:22px;line-height:1.65}.conf-detail__side{display:flex;flex-direction:column;border:3px solid var(--family);padding:28px;background:#fff}\n.conf-detail__side strong{display:block;margin:0 0 12px!important;color:var(--family);font-size:14px;font-weight:700;letter-spacing:.08em;text-transform:uppercase}\n.conf-detail__side p{margin:0 0 30px!important;font-size:22px;line-height:1.45}.conf-detail__side a{color:#0d0d0d!important;text-decoration:underline;text-underline-offset:4px}\n.conf-detail__side-logo{margin-top:38px!important;padding-top:26px!important;border-top:1px solid var(--family);text-align:center}.conf-detail__side-logo img{display:block!important;width:100%!important;max-width:300px!important;height:auto!important;margin:0 auto!important;object-fit:contain}\n.conf-detail__program{margin-top:65px;border-top:3px solid var(--family);padding-top:30px}.conf-detail__program article{padding:22px 0;border-bottom:1px solid #c7cbd6}.conf-detail__program h3{margin:0 0 8px;color:var(--navy);font-size:22px;font-weight:700;text-transform:uppercase}.conf-detail__program ul{margin:8px 0 0;padding-left:25px}.conf-detail__program li{font-size:22px;line-height:1.55;margin:5px 0}\n.conf-detail__cta{background:var(--family);color:var(--hero-text);padding:55px 24px;text-align:center}.conf-detail__cta h2,.conf-detail__cta p{color:var(--hero-text)!important}.conf-detail__cta h2{font-size:clamp(30px,3.2vw,46px)!important;line-height:1.2!important;margin:0 0 18px!important}.conf-detail__cta p{font-size:clamp(21px,2.1vw,29px)!important;line-height:1.45!important}.conf-detail__cta a{display:inline-block;margin-top:22px;padding:19px 32px;background:var(--navy);color:#fff!important;text-decoration:none!important;font-size:21px;font-weight:700;text-transform:uppercase}\n@media(max-width:800px){.conf-detail__hero{grid-template-columns:1fr;gap:34px}.conf-detail__hero-media{max-width:330px;margin:0}.conf-detail__grid{grid-template-columns:1fr;gap:35px}.conf-detail__body p,.conf-detail__side p,.conf-detail__program li{font-size:20px}}\n<\/style>\n\n\n\n<section class=\"conf-detail conf-detail__hero\">\n<div class=\"conf-detail__hero-copy\">\n<p style=\"margin:0 0 28px\"><a class=\"conf-detail__back\" href=\"https:\/\/alternego.com\/en\/our-talks\/\">\u2190 Back to talks<\/a><\/p>\n<h1 id=\"dialogue-with-stakeholders-in-a-crisis\">Dialogue with stakeholders in a crisis<\/h1>\n<p class=\"conf-detail__hero-summary\">Map stakeholders, manage the crisis agenda and rediscover the principles of integrative dialogue.<\/p>\n<\/div>\n<figure class=\"conf-detail__hero-media\"><img decoding=\"async\" data-src=\"https:\/\/alternego.com\/content\/uploads\/2026\/08\/dialoguer-crise.png\" alt=\"Visuel de la conf\u00e9rence Dialoguer avec les parties prenantes en situation de crise\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" class=\"lazyload\" style=\"--smush-placeholder-width: 713px; --smush-placeholder-aspect-ratio: 713\/720;\"><\/figure>\n<\/section>\n\n\n\n<section class=\"conf-detail conf-detail__body\">\n<div class=\"conf-detail__grid\">\n<div>\n<p class=\"conf-detail__pitch-label\">Social innovation \u00b7 Crisis management<\/p>\n<p>In a sensitive situation, everything would be easier if everyone moved in the same direction. But they do not: perspectives differ, interests may conflict, timeframes vary and even language changes depending on whether someone is a customer, service user, partner, elected representative, supplier, journalist, social media user or non-profit leader.<\/p>\n<p>Drawing on crisis cases involving varied stakeholders, this talk introduces stakeholder mapping, crisis agenda management, political awareness and integrative dialogue to communicate effectively.<\/p>\n<\/div>\n<aside class=\"conf-detail__side\">\n<strong>Speaker<\/strong>\n<p><a href=\"https:\/\/alternego.com\/en\/collaborateur\/marie-donzel-innovation-sociale-inclusion\/\">Marie Donzel, associate director<\/a><\/p>\n<strong>Objective<\/strong>\n<p>Resolve complex problems involving stakeholders of different kinds and interests, sometimes conflicting, in unstable contexts.<\/p>\n<strong>Themes<\/strong>\n<p>Social innovation \u00b7 Crisis management \u00b7 Mediation \u00b7 Stakeholders<\/p>\n<div class=\"conf-detail__side-logo\"><img decoding=\"async\" data-src=\"https:\/\/alternego.com\/content\/uploads\/2026\/08\/codex-clipboard-deb2ef42-afdf-4098-9601-f3c45d87e023.png\" alt=\"Utopies &amp; alternego - Business not as usual\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" class=\"lazyload\" style=\"--smush-placeholder-width: 1002px; --smush-placeholder-aspect-ratio: 1002\/206;\"><\/div>\n<\/aside>\n<\/div>\n<div class=\"conf-detail__program\">\n<article><h3 id=\"part-1-%c2%b7-once-upon-a-crisis\">Part 1 \u00b7 Once upon a crisis\u2026<\/h3><ul><li>What is a crisis?<\/li><li>Why do so many different perspectives and interests suddenly emerge?<\/li><\/ul><\/article>\n<article><h3 id=\"part-2-%c2%b7-crisis-management-tools\">Part 2 \u00b7 Crisis management tools<\/h3><ul><li>Stakeholder mapping<\/li><li>The stakeholder risk matrix<\/li><li>The agenda: objectives, timeframes and adaptation<\/li><\/ul><\/article>\n<article><h3 id=\"part-3-%c2%b7-the-keys-to-integrative-dialogue\">Part 3 \u00b7 The keys to integrative dialogue<\/h3><ul><li>Shared vocabulary and ways of communicating<\/li><li>Using mediation appropriately<\/li><li>Empathy and political awareness<\/li><li>Negotiate a robust, lasting solution<\/li><\/ul><\/article>\n<\/div>\n<\/section>\n\n\n\n<section class=\"conf-detail conf-detail__cta\">\n<h2 id=\"a-talk-tailored-to-your-context\">A talk tailored to your context<\/h2>\n<p>Let\u2019s discuss your challenges and audience.<\/p>\n<p><a href=\"https:\/\/alternego.com\/en\/contact\/\">Let\u2019s talk<\/a><\/p>\n<\/section>\n","protected":false},"excerpt":{"rendered":"<p>\u2190 Back to talks Dialogue with stakeholders in a crisis Map stakeholders, manage the crisis agenda and rediscover the principles of integrative dialogue. Social innovation \u00b7 Crisis management In a sensitive situation, everything would be easier if everyone moved in the same direction. But they do not: perspectives differ, interests may conflict, timeframes vary and [&hellip;]<\/p>\n","protected":false},"author":68,"featured_media":17556,"parent":17965,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"inline_featured_image":false,"footnotes":""},"acf":{"sections":false,"display_newsletter":true},"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v18.3 (Yoast SEO v23.5) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Stakeholder Dialogue in a Crisis | Alternego<\/title>\n<meta name=\"description\" content=\"Explore stakeholder dialogue in a crisis with Marie Donzel: mapping, risk analysis, crisis agendas, mediation and negotiating robust solutions.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/alternego.com\/en\/our-talks\/stakeholder-dialogue-crisis\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Stakeholder Dialogue in a Crisis\" \/>\n<meta property=\"og:description\" content=\"Explore stakeholder dialogue in a crisis with Marie Donzel: mapping, risk analysis, crisis agendas, mediation and negotiating robust solutions.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/alternego.com\/en\/our-talks\/stakeholder-dialogue-crisis\/\" \/>\n<meta property=\"og:site_name\" content=\"Alternego\" \/>\n<meta property=\"article:modified_time\" content=\"2026-10-24T18:47:52+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/alternego.com\/content\/uploads\/2026\/08\/dialoguer-crise.png\" \/>\n\t<meta property=\"og:image:width\" content=\"713\" \/>\n\t<meta property=\"og:image:height\" content=\"720\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/alternego.com\/en\/our-talks\/stakeholder-dialogue-crisis\/\",\"url\":\"https:\/\/alternego.com\/en\/our-talks\/stakeholder-dialogue-crisis\/\",\"name\":\"Stakeholder Dialogue in a Crisis | Alternego\",\"isPartOf\":{\"@id\":\"https:\/\/alternego.com\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/alternego.com\/en\/our-talks\/stakeholder-dialogue-crisis\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/alternego.com\/en\/our-talks\/stakeholder-dialogue-crisis\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/alternego.com\/content\/uploads\/2026\/08\/dialoguer-crise.png\",\"datePublished\":\"2026-10-24T17:06:31+00:00\",\"dateModified\":\"2026-10-24T18:47:52+00:00\",\"description\":\"Explore stakeholder dialogue in a crisis with Marie Donzel: mapping, risk analysis, crisis agendas, mediation and negotiating robust solutions.\",\"breadcrumb\":{\"@id\":\"https:\/\/alternego.com\/en\/our-talks\/stakeholder-dialogue-crisis\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/alternego.com\/en\/our-talks\/stakeholder-dialogue-crisis\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/alternego.com\/en\/our-talks\/stakeholder-dialogue-crisis\/#primaryimage\",\"url\":\"https:\/\/alternego.com\/content\/uploads\/2026\/08\/dialoguer-crise.png\",\"contentUrl\":\"https:\/\/alternego.com\/content\/uploads\/2026\/08\/dialoguer-crise.png\",\"width\":713,\"height\":720},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/alternego.com\/en\/our-talks\/stakeholder-dialogue-crisis\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/alternego.com\/en\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Our Talks\",\"item\":\"https:\/\/alternego.com\/en\/our-talks\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Stakeholder Dialogue in a Crisis\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/alternego.com\/#website\",\"url\":\"https:\/\/alternego.com\/\",\"name\":\"Alternego\",\"description\":\"B\u00e2tissons une performance manag\u00e9riale durable\",\"publisher\":{\"@id\":\"https:\/\/alternego.com\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/alternego.com\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/alternego.com\/#organization\",\"name\":\"Alternego\",\"url\":\"https:\/\/alternego.com\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/alternego.com\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/alternego.com\/content\/uploads\/2024\/01\/cropped-ALTERNEGO-BNAU-LOGO-2023_NOIR-1.png\",\"contentUrl\":\"https:\/\/alternego.com\/content\/uploads\/2024\/01\/cropped-ALTERNEGO-BNAU-LOGO-2023_NOIR-1.png\",\"width\":1918,\"height\":1078,\"caption\":\"Alternego\"},\"image\":{\"@id\":\"https:\/\/alternego.com\/#\/schema\/logo\/image\/\"}}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Stakeholder Dialogue in a Crisis | Alternego","description":"Explore stakeholder dialogue in a crisis with Marie Donzel: mapping, risk analysis, crisis agendas, mediation and negotiating robust solutions.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/alternego.com\/en\/our-talks\/stakeholder-dialogue-crisis\/","og_locale":"en_US","og_type":"article","og_title":"Stakeholder Dialogue in a Crisis","og_description":"Explore stakeholder dialogue in a crisis with Marie Donzel: mapping, risk analysis, crisis agendas, mediation and negotiating robust solutions.","og_url":"https:\/\/alternego.com\/en\/our-talks\/stakeholder-dialogue-crisis\/","og_site_name":"Alternego","article_modified_time":"2026-10-24T18:47:52+00:00","og_image":[{"width":713,"height":720,"url":"https:\/\/alternego.com\/content\/uploads\/2026\/08\/dialoguer-crise.png","type":"image\/png"}],"twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"1 minute"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/alternego.com\/en\/our-talks\/stakeholder-dialogue-crisis\/","url":"https:\/\/alternego.com\/en\/our-talks\/stakeholder-dialogue-crisis\/","name":"Stakeholder Dialogue in a Crisis | Alternego","isPartOf":{"@id":"https:\/\/alternego.com\/#website"},"primaryImageOfPage":{"@id":"https:\/\/alternego.com\/en\/our-talks\/stakeholder-dialogue-crisis\/#primaryimage"},"image":{"@id":"https:\/\/alternego.com\/en\/our-talks\/stakeholder-dialogue-crisis\/#primaryimage"},"thumbnailUrl":"https:\/\/alternego.com\/content\/uploads\/2026\/08\/dialoguer-crise.png","datePublished":"2026-10-24T17:06:31+00:00","dateModified":"2026-10-24T18:47:52+00:00","description":"Explore stakeholder dialogue in a crisis with Marie Donzel: mapping, risk analysis, crisis agendas, mediation and negotiating robust solutions.","breadcrumb":{"@id":"https:\/\/alternego.com\/en\/our-talks\/stakeholder-dialogue-crisis\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/alternego.com\/en\/our-talks\/stakeholder-dialogue-crisis\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/alternego.com\/en\/our-talks\/stakeholder-dialogue-crisis\/#primaryimage","url":"https:\/\/alternego.com\/content\/uploads\/2026\/08\/dialoguer-crise.png","contentUrl":"https:\/\/alternego.com\/content\/uploads\/2026\/08\/dialoguer-crise.png","width":713,"height":720},{"@type":"BreadcrumbList","@id":"https:\/\/alternego.com\/en\/our-talks\/stakeholder-dialogue-crisis\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/alternego.com\/en\/"},{"@type":"ListItem","position":2,"name":"Our Talks","item":"https:\/\/alternego.com\/en\/our-talks\/"},{"@type":"ListItem","position":3,"name":"Stakeholder Dialogue in a Crisis"}]},{"@type":"WebSite","@id":"https:\/\/alternego.com\/#website","url":"https:\/\/alternego.com\/","name":"Alternego","description":"B\u00e2tissons une performance manag\u00e9riale durable","publisher":{"@id":"https:\/\/alternego.com\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/alternego.com\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/alternego.com\/#organization","name":"Alternego","url":"https:\/\/alternego.com\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/alternego.com\/#\/schema\/logo\/image\/","url":"https:\/\/alternego.com\/content\/uploads\/2024\/01\/cropped-ALTERNEGO-BNAU-LOGO-2023_NOIR-1.png","contentUrl":"https:\/\/alternego.com\/content\/uploads\/2024\/01\/cropped-ALTERNEGO-BNAU-LOGO-2023_NOIR-1.png","width":1918,"height":1078,"caption":"Alternego"},"image":{"@id":"https:\/\/alternego.com\/#\/schema\/logo\/image\/"}}]}},"_links":{"self":[{"href":"https:\/\/alternego.com\/en\/wp-json\/wp\/v2\/pages\/18017"}],"collection":[{"href":"https:\/\/alternego.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/alternego.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/alternego.com\/en\/wp-json\/wp\/v2\/users\/68"}],"replies":[{"embeddable":true,"href":"https:\/\/alternego.com\/en\/wp-json\/wp\/v2\/comments?post=18017"}],"version-history":[{"count":2,"href":"https:\/\/alternego.com\/en\/wp-json\/wp\/v2\/pages\/18017\/revisions"}],"predecessor-version":[{"id":18105,"href":"https:\/\/alternego.com\/en\/wp-json\/wp\/v2\/pages\/18017\/revisions\/18105"}],"up":[{"embeddable":true,"href":"https:\/\/alternego.com\/en\/wp-json\/wp\/v2\/pages\/17965"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/alternego.com\/en\/wp-json\/wp\/v2\/media\/17556"}],"wp:attachment":[{"href":"https:\/\/alternego.com\/en\/wp-json\/wp\/v2\/media?parent=18017"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}