Workplace crisis management: act, structure and restore trust
Act with sound judgement, structure the response and restore trust. An employee relations, human, organisational or reputational crisis can undermine trust over the long term if it is not handled methodically and thoughtfully.
In these situations, leaders and HR teams must respond to the immediate emergency, protect those affected and prepare the way out of the crisis.
YOUR CHALLENGES IN A CRISIS OR DETERIORATING SITUATION
Create space for reflection so that you can act with sound judgement and a clear method.
Provide a structured framework to manage tensions and support teams.
Protect people’s health and ensure the company’s legal compliance.
Prepare for the aftermath to restore lasting trust and engagement.
Manage internal and external communications with care.
Act quickly and structure the crisis response
/ PSYCHOSOCIAL CRISIS ➞ Provide structured support (analysis, mediation and psychological assistance) to restore dialogue and teams’ ability to act.
/ Traumatic event ➞ Respond quickly to create safety, listen and PROVIDE PSYCHOLOGICAL SUPPORT to those affected.
/ Handling reports / Workplace violence / Harassment ➞ Rapidly assess the situation from psychological and legal perspectives, identify appropriate RESOLUTION OPTIONS and support decision-making.
/ RESTRUCTURING / REDUNDANCY PLANS ➞ Support the human dimension of restructuring and redundancy plans in challenging circumstances.
/ Conflicts / Tensions ➞ Resolve tensions and prevent conflict escalation through MEDIATION ( and collective conflict resolution processes.
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Rapid developments in AI, hybrid working and mental health as a strategic priority… The world of work is changing and familiar reference points are shifting. Yet one thing is clear: while managers are more essential than ever to navigate these transformations, the management role is running out of steam.
For Quality of Work Life Week, join Alternego’s experts for a new webinar series. Together, we explore five themes to rethink the role of managers.
