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Dialogue with stakeholders in a crisis

Map stakeholders, manage the crisis agenda and rediscover the principles of integrative dialogue.

Visuel de la conférence Dialoguer avec les parties prenantes en situation de crise

Social innovation · Crisis management

In a sensitive situation, everything would be easier if everyone moved in the same direction. But they do not: perspectives differ, interests may conflict, timeframes vary and even language changes depending on whether someone is a customer, service user, partner, elected representative, supplier, journalist, social media user or non-profit leader.

Drawing on crisis cases involving varied stakeholders, this talk introduces stakeholder mapping, crisis agenda management, political awareness and integrative dialogue to communicate effectively.

Part 1 · Once upon a crisis…

  • What is a crisis?
  • Why do so many different perspectives and interests suddenly emerge?

Part 2 · Crisis management tools

  • Stakeholder mapping
  • The stakeholder risk matrix
  • The agenda: objectives, timeframes and adaptation

Part 3 · The keys to integrative dialogue

  • Shared vocabulary and ways of communicating
  • Using mediation appropriately
  • Empathy and political awareness
  • Negotiate a robust, lasting solution

A talk tailored to your context

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