Social innovation can be defined as any experience, initiative or project that challenges the way things are done and questions the status quo. Basically, it asks the question: can we do this differently and better?
It is found at the meeting point between two major challenges currently facing organisations:
/ The transformation of relationships between stakeholders within their ecosystem, and
/ The integration of externalities (both positive and negative) in their performance analysis.
It helps to transform complexities inherent in the company’s interactions with its ecosystem, as well as new complexities in value-creation opportunities.
Complexities inherent in stakeholder dialogue:
/ Diverse points of view and interests
/ Intersection of expectations
/ Critical emergence
New complexities:
/ Increase in the number of voices
/ Diversification of approaches
/ Immediacy
/ New risks
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What I do in house has an effect on the outside, and vice versa. So, any strategy, any decision, any practice should be designed and conducted in the interest of all stakeholders.
How can we help you?
Mapping of stakeholders
Assessing stakeholders’ expectations
Strategy focusing on user/customer satisfaction
Relationship signature (B2B, end client, buyers/suppliers, etc.)
Impact studies…
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It’s not all about the result! The methods used to achieve objectives are an integral part of the value chain. So, stakeholders are called upon to come up with different ways of getting from point A to point B.
How can we help you?
Transforming governance
Creating and facilitating new intermediary bodies (communities, networks, etc.)
Responsible financing strategies
Changes to the organisation of work
Strategies for communication/relationships/cooperation with external stakeholders…
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As an innovative process, social innovation depends on serendipity, initiative and creativity. So, you need to put the right conditions in place for these “off-piste” solutions that will allow you to break new ground.
The energy, ideas and habits of employees, as well as consumers, suppliers, influencers, etc., all play a part in value creation. So, they need to be motivated and engaged, and their loyalty developed.
How can we help you?
Engaging internal/external stakeholders
Developing stakeholders’ loyalty
Responsible & sustainable purchasing
Partnership strategies (with associations, start-ups, research labs, the public sector, etc.)
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Any successful innovation is destined to become a habit. This happens through implementation and scaling. So, innovative initiative must be given the means to expand through incrementation, transposition, mass accessibility, etc.
How can we help you?
Financing strategies for impactful projects
Setting up and facilitating cross-fertilising business networks
Transposing cross-sector best practices…
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If you don’t count it, it doesn’t count… But the way you count doesn’t always account for the value of externalities. So, you need to include indicators in your performance measurement that highlight the things you don’t see – and if they don’t exist, you need to create them!
How can we help you?
Non-financial performance indicators
Objectification of qualitative contributions
Measuring the non-economic impacts of a project
Impact studies…
The 6 pillars of social innovation
balance of services*
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Challenging the way things are done
Experimentation
Engagement
Changes to scale
Impact measurement
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