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The keys to constructive feedback

Give and receive feedback methodically to develop without damaging relationships.

Visuel de la conférence Les clés du feedback constructif

Management

“Feedback is a gift.” You have read it in the management handbook, and you agree. To improve, we all need feedback to step back, understand what works and what does not, and adapt.

Putting this into practice can be harder: misunderstood intentions, disagreement about facts, talking past each other, confusing feedback with reprimands, sensitivity, unfortunate wording and resistance to change. Giving and receiving feedback is a relational adventure. With method and practice, we can all become better at constructive feedback.

Part 1 · Avoid “CRADE” reflexes

  • Blaming, solving, attacking, downplaying and avoiding
  • Your stance in the relationship

Part 2 · The FILTRE method

  • The Socratic filter
  • How to present facts
  • Reasonable and risky objectives

Part 3 · The art of listening and being heard

  • Listening skills
  • Welcoming emotions and understanding needs
  • Assertiveness
  • Commitment

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